Core Supervisory Skills Workshop
DATE: September 21, 2011
TIME: 8:30am-5:30pm
VENUE: Mandarin Oriental Hotel, Makati
TIME: 8:30am-5:30pm
VENUE: Mandarin Oriental Hotel, Makati
Seminar Description
This seminar will provide the participants with basic skills to effectively supervise their subordinates. Specifically, the participants will gain valuable skills in appraising each subordinate and defining specific areas for work performance improvement.
Correspondingly, the participants will learn how to coach each subordinate to overcome obstacles encountered in the workplace. In addition, the workshop will build the valuable skills of the participants in developing work plans, organizing their work force, controlling their operations, and setting work performance targets for each subordinate.
This seminar will provide the participants with basic skills to effectively supervise their subordinates. Specifically, the participants will gain valuable skills in appraising each subordinate and defining specific areas for work performance improvement.
Correspondingly, the participants will learn how to coach each subordinate to overcome obstacles encountered in the workplace. In addition, the workshop will build the valuable skills of the participants in developing work plans, organizing their work force, controlling their operations, and setting work performance targets for each subordinate.
Target Participants
Experienced supervisors and new supervisors who are transitioning from a worker position and who need to gain the basic supervisory skills to effectively supervise their subordinates.
Instructional Methods
Lectures, mental skills tests, and intensive whole group discussions of case studies and model scripts
Take-Home Materials
Participants' manual, case studies handouts, model scripts handouts, and certificate of attendance
Seminar Outline
I. Seminar Introduction
A. Welcome Remarks
B. Seminar Objectives
C. Seminar Coverage
D. Instructional Methods
II. Supervisory Functions Framework
A. Definitions
B. Key Principles
C. Responsibility Framework
1. Top Management
2. Peers
3. Subordinates
D. Sources Of Power
E. Job Competencies
F. Performance Management System
G. Performance Targets Components
1. Key Result Areas
2. Performance Objectives
3. Contribution To The Work Unit Goals
H. Key Success Factors
III. Work Planning
A. Definition
B. Key Principles
C. Work Goal Setting
D. Key Results Areas
E. Planning Types
1. Strategic Planning
2. Tactical Planning
3. Operational Planning
F. Project Planning Chart
IV. Leading
A. Definition
B. Key Principles
C. Leadership Models
1. Situational Leadership
2. Transactional Leadership
3. Transformational Leadership
D. Shared Leadership Trends
E. Leadership Traits
V. Organizing
A. Definition
B. Key Principles
C. Span Of Responsibility
D. Organization Structure Types
1. By Function
2. By Product
3. By Customer
4. By Project
5. Matrix Organization
E. Staffing Guidelines
F. Work Load Balancing
VI. Controlling
A. Definition
B. Key Principles
C. Work Performance Standards
D. Supervisory Control Types
1. Feedforward Control
2. Concurrent Control
3. Feedback Control
E. Work Monitoring Methods
1. Internal Reporting
2. External Reporting
3. Direct Observation
VII. Interpersonal Communication
A. Definition
B. Principles
C. Communication Process Flow
D. Sensory Mode Matching
E. Body Language Harmony
VIII. Hiring And Selecting New Subordinates
A. Definition
B. Key Principles
C. Hiring Procedure
D. Selecting Procedure
E. Selecting Interview Techniques
IX. Work Performance Expectations Setting
A. Definition
B. Key Principles
C. Performance Expectations Setting Procedure
D. Support Behaviors
E. Interview Session Guidelines
X. Work Performance Appraising
A. Definition
B. Key Principles
C. Appraisal Procedure
D. Common Appraising Errors
E. Interview Session Guidelines
XI. Coaching Poor Performers
A. Definition
B. Key Principles
C. Planning Factors
D. Coaching Session Procedure
E. Interview Session Guidelines
XII. Imposing Disciplinary Action
A. Definition
B. Key Principles
C. Problematic Subordinates
D. Disciplinary Action Procedure
E. Interview Session Guidelines
XIII. Delegating Work Tasks
A. Definition
B. Principles
C. When To Delegate
D. Delegation Session Procedure
E. Interview Session Guidelines
XIV. Seminar Integration
A. Key Individual Learning ( Sharing Session )
B. Open Forum
C. Workshop Evaluation
D. Distribution Of Certificates
Master Trainer
Norman Goss is the first and only recipient of the prestigious Washington SyCip Award from SGV & Co. in Applied Training Technology because of his exceptional competence in conducting information technology and management development courses in major countries across Asia. He has over 30 years experience in designing and conducting corporate training courses to more than 550 leading business organizations in the Philippines, Malaysia, Indonesia, Vietnam, Kuwait, and China.
Norman is the premier behavior-based corporate trainer in Asia whose landmark research in Filipino-based belief modification has made his training courses achieve measurable performance increase in the workplace. He completed his Top Management Program from the Asian Institute of Management and has served as a Faculty in various universities including the University of the Philippines and De La Salle University. In 1990 he served as the Executive Director of SGV-DDI, a firm associated with Development Dimensions International, Incorporated, the world’s leading provider of management leadership training solutions. He obtained his Trainer Certification for the Interaction Management, Targeted Selection, Service Plus, and Targeted Management courses from SGV-DDI. He is a past president of the Philippine Society for Training and Development.
Norman is currently the Executive Vice President for Global Operations of HarryPound Consultants, Incorporated.
Rates per participant:
P6, 500 + VAT until August 24, 2011 and paid within the assigned due date
P7, 500 + VAT starting August 25, 2011 and paid within the assigned due date
P8, 500 + VAT for on-site payments
DURATION: 1-Day
RATE: 6500.00 Peso
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