The Administrative Professional’s tasks have transitioned tremendously in the last decade. No longer are they simply assigned routine and menial tasks. Their responsibilities are now bigger and greater in scope and depth. It is a fact that behind every successful executive and department, there is an effective administrative professional supporting their success. As administrative professionals are becoming key elements in the smooth operation of any business, they have to know how to cope with the various demands, functions and tasks that range from the simplest to the most challenging to handle.

This seminar workshop has been specifically designed to help build the “new” competencies of administrative professionals in managing the various demands that they encounter daily. The focus is on practical skills, tools and techniques to improve their performance and mindsets to optimize their value to their boss, department and company as a whole.

This holistic approach will be used to inspire, empower and advance their careers to become proactive and trustworthy assistants and secretaries that are truly assets and effective contributors to the company’s success.

Objectives:

This seminar seeks to give the secretaries and assistants the opportunity to:

• Participate in a relevant learning event that will make a difference in the way they think and work
• Appreciate the value of their work and career to get energized to perform at their best
• Acquire practical skills to manage the challenges and difficulties involved in serving their company and its customers 
• Enhance their level of expertise and professionalism on the job
• Know how to plan, organize, guide and control office functions to exceed their bosses’ expectations
• Learn how to be sensitive to the company culture, cultural differences (when working with foreigners) and apply emotional intelligence  
• Strengthen workplace relationships with bosses, co-workers and customers
• Master practical written, verbal and non-verbal communication skills
• Above all - Strengthen their personal presence, boost their confidence and achieve personal growth as Valuable Secretaries and Assistants

Module 1 – Personal Skills Enhancement Toolkit

A.   Analyzing your Invaluable Role in the Office

1. Managing Expectations and Responsibilities
2. The “New” Role of Executive Assistants: From Gofer to True Assistant
3. Analyzing your Strengths and Weaknesses
4. Being an Assistant: Upsides and Downsides

 B.   The Power of Image Projection

1. How to Make a Great First Impression
2. Being Aware of Mannerisms and Etiquette
3. Professional Image Projection Tips

C.   Communication Skills Essentials

1. Managing your Voice and Words
2. Communicating with Tact and Confidence
3. Practical Telephone Tips
4. Writing Good Letters and Emails

Module 2 – People Skills Enhancement Toolkit

A.   Becoming Effective “Partners” of your Boss/es

1. You and your Boss: Working Together or Butting Heads?
2. 5 Types of Bosses

a.    Routine Boss

b.    Precise Boss

c.    Outgoing Boss

d.    Disorderly Boss

e.    Straightforward Boss

1. How to Work Well with a Boss or Bosses

B.   Understanding and Working with Cultural Differences

1. How to Develop Cultural Intelligence
2. Aspects of Cultural Differences
3. Tips on Preventing a Clash of Cultures

C.   Applying Emotional Intelligence at Work

1. IQ vs. EQ: What’s more important?
2. Applying EQ in Work Situations
3. Managing Conflicts and Difficult People

Module 3 – Work Skills Enhancement Toolkit

A.   Planning: Setting Goals and Priorities

1. Goal and Priority Setting Tips
2. Managing Schedules and Workloads
3. Develop a Work Map
4. The Power of Contingency Planning

B.   Organizing: Managing Time and Stress

1. How to Maximize your Time
2. The Art of Delegating
3. How to Manage your Stress
4. Aligning your Own and Boss’ Tasks
5. Flexibility Under Pressure: Organizing for Emergencies or Crises Situations

C.   Leading and Motivating: Getting Cooperation from People

1. Understanding Office Politics
2. Root Causes of People Problems
3. Gaining Trust and Cooperation from your Boss and Co-workers
4. Becoming a Bridge to Effective Collaboration

D.   Controlling and Correcting: Problem Finding and Problem Solving

1.    Reactive vs. Proactive Approaches to Problems

2.    Analyzing Common Problems you Encounter

3.    Causal vs. Symptomatic Problem Solving

4.    Keys to Effective Problem Resolution

Module 4 – Advancement Skills Toolkit

A.   Managing the Barriers to your Personal Growth

1. How to break through the “Glass Ceiling”
2. Turning your Job Imperfections into the “Perfect” Opportunities for Growth
3. Using your Work to Move Up

B.   Keys to Fulfillment and Success as an Executive Assistant

1. Harnessing your Inner Power
2. Improving your Mindset
3. Knowing What you Want and Going for it!

DURATION: 1-Day

RATE: 7500.00 Peso

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